THE PERSONAL MORTGAGE GROUP PRIVACY AGREEMENT
At PMG we are committed to protecting your information. Our Privacy Agreement explains how collect, use and disclose your personal information.
In this Agreement, the words "you" and "your" mean any person who has requested from us, or offered to provide a guarantee for, any product or service offered by us. The words "we", "us" and "our" mean The Personal Mortgage Group. The word "Information" means personal, financial and other details about you that you provide to us and we obtain from others outside our organization, including through the products and services you use.
You acknowledge, authorize and agree as follows:
COLLECTING AND USING YOUR INFORMATION
At the time you begin a relationship with us and during the course of our relationship, we may collect Information including:
- details about you and your background, including your name, address, date of birth, occupation and other identification, all of which are required under law
- records that reflect your business dealings with and through us
- your financial preferences and activities
This Information may be collected from you and from sources outside our organization, including from:
- credit reporting agencies
- other service providers, agents and other organizations with whom you make arrangements
- references you have provided
- persons authorized to act on your behalf under a power of attorney or other legal authority.
You authorize those sources to give us the Information.
We will limit the collection and use of Information to what we require in order to serve you as our customer and to administer our business, including to:
- verify your identity
- evaluate and process your application, accounts and transactions
- provide you with ongoing service
- analyze your financial needs and activities to help us serve you better
- help protect you and us against fraud and error
- help manage and assess our risks, operations and relationship with you
- comply with applicable laws and requirements of regulators, including self-regulatory organizations.
DISCLOSING YOUR INFORMATION
We may disclose Information, including as follows:
- with your consent
- to satisfy legal and regulatory requirements applicable to us
- to the lenders that perform services for you or for us or on our behalf
- where permitted by law
ADDITIONAL COLLECTIONS, USES AND DISCLOSURES
Social Insurance Number (SIN) - Your choice to provide it is optional. When you provide us with your SIN, we may also use it as an aid to identify you and to keep your information separate from that of other customers with a similar name, including through the credit granting process. You may choose not to have us use your SIN as an aid to identify you with credit reporting agencies.
Credit Consent - We will obtain information and reports about you from credit reporting agencies and other lenders at the time of and during the application process, and on an ongoing basis to review and verify your creditworthiness and/or establish credit. You may choose not to have us conduct a credit check in order to assess an application for credit. Once you have a product with us, we may disclose your Information to other lenders to supports the credit granting and processing functions in general. If you have a credit product with us, you may not withdraw your credit consent.
Marketing Purposes - We may also use your Information for marketing purposes, including to:
- better understand your financial needs and activities so that we may tell you about other products and services that may be of interest to you
- conduct research and surveys to assess your satisfaction with us as a customer, and to develop services to meet your needs
- contact you by telephone, fax and automatic dialling-announcing device, at the numbers you have provided us, or by internet, mail, email and other methods
With respect to these marketing purposes, you may choose not to have us:
- contact you occasionally either by telephone, fax, internet, mail, email, or all of these methods, with offers that may be of interest to you
- contact you to participate in customer research and surveys
Telephone discussions - When speaking with we may monitor and/or record your telephone discussions for our mutual protection, to enhance customer service and to confirm our discussions with you.
REFUSING OR WITHDRAWING CONSENT
Subject to legal, regularoty and contractual requirements, you can refuse to consent to our colleciton, use or disclosure of information at any time in the future by giving us reasonable notice. Depending on the circumstances, however withdrawl of your consent may impact on our ability to provide you or continue to provide you with some services or information that may be of value to you.
